M-Fr 10:00 to 20:00

Post-sales Service and Guarantee

POST-SALES SERVICE AND GUARANTEE

Customer Service Department from STREETPRORUNNING can help you to solve doubts and problems related with the items purchased in STREETPRORUNNING. Our customer Service Department is ready to answer your questions.

If you need to return some items, you've received the wrong articles, something is left or you have and enquiry related with the warranty of an article, please, contact us through email at postventa@streetprorunning.com

Please, lets us know you order number and as many details as you can from your enquiry.

You can also add pictures, videos or any other information that may help us to understand your needs.

If you already have and opened ticket, please, access to it through the following link

ACCESS to support ticket previously OPENED.

STREETPRORUNNING guarantees the confidenciality of the provided data, they will be only used for the commercial relationships between the customers and STREETPRORUNNING.

RETURNS

We offer a GUARANTEE OF RETURN OF 14 NATURAL DAYS after your order delivery, refunding the price paid, 14 days after the reception and validation of the material, according to:

1. A product cannot be returned if it has been used.

2. Items must be new, unused and they should be kept in their original package and seals at the moment of the return.

3. In order to do some item return, material will be sent to our storehouse postage prepaid to the address below. No freight collect material will be picked up. Items return is a right regulated by the rules that you have as a customer, but the transportation costs of the return are on customer's charge.

4. Every return must be previously approved by a communication, sending an email to postventa@streetprorunning.com

Once items have been received, checked and we have verified them as new and without usage, we will arrange a corresponding refund according to:

5.1.5.1. If you paid for the starting shipping costs and in case you have received the complete refund of your order, including gift where there would be, THE ORDER COST will be refunded, discounting the amount paid at that moment as SHIPPING COSTS.

5.2.5.2. If you DID NOT pay for the starting shipping cost, and in case you have received the order refund, including gifts where there would be, order cost will be refunded except for 9.50€ as shipping cost..

5.3. In the case of having received a partial return of your order and following the same criteria pointed out above, the cost of the part considered as returned will be refunded after it has come to our storehouse, provided that the order total cost is not under the amount stablished when you placed your order (currently 100€).

6. 6. In case the refund has been accepted to be arranged, the total cost will be transfered in the bank account which you indicated in due date (14 days after having received your items).

The items return address, with prepaid postage is the following one:

Avenida Principal 29-30

Polígono Industrial Oeste

30169 San Gines - Murcia

VERY IMPORTANT: You must include inside the package a copy of the starting bill and point out the reference ID sent to your email once you asked for the return and the text "RETURN", both in the external and in the internal side of the package; in the case that your application was cancelled by the impossibility of identifying it. If it is well indicated, we will be able to recognise from where it comes and, thereby, we could do the papperwork to negotiate the required return as soon as possible, reducing , thereby, the waiting time during the process.

We are at your disposal to any enquiry and thank you so much for your patience.

Continue

Special